Questions

Do I need a coach to use Soigneur?

No. You can plan, log and fuel entirely on your own, and invite a coach later if you want one. The coach features simply stay empty until then.

Which devices and services can I sync?

Strava works today. Wahoo is in early access with a limited set of fields. Garmin is not available yet — it needs an approved developer partnership we do not have. Full detail is on the integrations page.

Can I get my data out?

Yes. Your workout log, training plans and fuel plans are yours, and you can request an export at any time by emailing us. Deleting your account removes the underlying records.

How is my health data handled?

Workouts, heart rate and GPS routes count as special-category data under the GDPR, and they are treated that way: hosted in the EU, never sold, and only shared with the sub-processors listed in the privacy policy. A coach sees only the athletes who have actively granted them access, and revoking that access takes effect everywhere immediately.

What happens if I cancel?

Your plan runs to the end of the period you have already paid for, then stops renewing. Your data is not deleted when a subscription ends — you have to ask for that separately.

Is there a free tier?

You can create an account and look around before subscribing. Ongoing use of the training and logging features is on a paid plan, starting at €5 a month for athletes.

Does the AI assistant read my training?

The assistant on the Athlete Pro plan answers questions about your own logged training. It is not medical advice and it is not a substitute for a coach — it can only see what is in your account.

Something not answered here? Email hello@soigneurapp.com.